Table Of Contents
Latest update [menu]
Initial beta version - includes support for HP SDS Black Box functionality
Description [menu]
The HP SDS Service App is intended for technicians that service HP printers and MFPs.
This app enables the HP SDS black box feature when paired with an MPS Management software solution that supports this HP SDS functionality. The HP SDS black box feature will help enable service technicians to do their jobs more efficiently by giving them insight into issues that have occurred on a device that has lost the ability to communicate to the network. In this situation, the service technician will use his Android mobile device to connect to the HP SDS black box port via a USB cable. Once the Android device is connected to the printer or MFP, the HP SDS Service App will collect device logs, upload them to the SDS cloud for analysis, and then allow the technician to see the results of that analysis through their SDS-supported MPS Management solution.
The app is supported on Android version 5.0 and beyond.
To maximize the the number of scenarios where this app can collect logs from a printer or MFP (including the collection of logs from printers or MFPs that no longer have power, in some cases), please install on an Android device that supports USB on-the-go technology.
Please contact your MPS Management software solution provider for support details.
How to install HP SDS Service APK for Android [menu]
Download HP SDS Service APK file (com.hp.les.dragon.blackbox_65_1405665.apk) from APKPure.live, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.hp.les.dragon.blackbox_65_1405665.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install HP SDS Service APK on Windows 7/8/10 or MAC PC? [menu]
Download HP SDS Service APK file(com.hp.les.dragon.blackbox_65_1405665.apk) from APKPure.live to your PC (ex: /Users/xxx/Downloads/(com.hp.les.dragon.blackbox_65_1405665.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.hp.les.dragon.blackbox_65_1405665.apk on Emulator screen
HP SDS Service APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.