Table Of Contents
Latest update [menu]
v7.0.1.11 (Build 368)
Description [menu]
Rsupport’s ‘MobileSupport - RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport - RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3. Text Chat
MobileSupport - RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Recommended OS : 4.0 ~ 4.1
How to install MobileSupport for SAMSUNG APK for Android [menu]
Download MobileSupport for SAMSUNG APK file (com.rsupport.rs.activity.rsupport.sec_355_20326070.apk) from APKPure.live, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.rsupport.rs.activity.rsupport.sec_355_20326070.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install MobileSupport for SAMSUNG APK on Windows 7/8/10 or MAC PC? [menu]
Download MobileSupport for SAMSUNG APK file(com.rsupport.rs.activity.rsupport.sec_355_20326070.apk) from APKPure.live to your PC (ex: /Users/xxx/Downloads/(com.rsupport.rs.activity.rsupport.sec_355_20326070.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.rsupport.rs.activity.rsupport.sec_355_20326070.apk on Emulator screen
MobileSupport for SAMSUNG APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
- No best performance On PC (Windows, MAC) (because it's not exists X86 variant)